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MySQL and MariaDB support subscription
Will you be at a loss having a MySQL or MariaDB database problem? Will you need urgently help from experienced FromDual staff when your production MySQL or MariaDB database stops working? Or do you need a third party opinion for one of your MySQL or MariaDB solutions?
FromDual offers you vendor independent database support for MySQL (community and enterprise edition), MariaDB (community and enterprise edition) and Percona Server for all versions starting with 4.0.
How we provide support?
Our FromDual support engineers assist you actively fixing your MySQL or MariaDB database problems. The following media are used in a support case:
- remote login (
ssh,screen), - TeamViewer,
- Skype,
- IRC,
- phone,
- our ticket system, etc.
Use of FromDual tools and monitoring is included
All FromDual support customers are additionally eligible to use the following FromDual tools for the scubscribed instances:
- MySQL environment MyEnv for multi-instance set-ups,
- FromDual Performance Monitor for MySQL and MariaDB (fpmmm) for a better view to your precious MySQL and MariaDB databases,
- FromDual Backup and Recovery Manager (brman) for easy backup and restore operations of your MySQL and MariaDB databases
- and FromDual Ops Center for MySQL and MariaDB (focmm) for an easy operation of your MySQL and MariaDB databases.
as well as to benefit from our Monitoring as a Service (MaaS) and our packet repositories.
Supported set-ups
The following set-ups are supported:
- Single MySQL and MariaDB database instances (
mysqld) - Master/Slave replication (including Master/Master)
- failover Cluster (active/passive and active/active)
- Galera Cluster for MySQL, MariaDB Galera Cluster and Percona XtraDB Cluster
The following FromDual support subscriptions for MySQL and MariaDB are available:
| Support | Developer | Business Hour | Round the Clock |
|---|---|---|---|
| DEVS | BHS | RtCS | |
| Times | 5 x 9 Mon - Fri, 08:00 - 17:00 CET |
5 x 9 Mon - Fri, 08:00 - 17:00 CET |
7 x 24 Mon - Sun, 00:00 - 24:00 CET |
| Initial response time | 2 d | 4 h | 2 h |
| MySQL |  |
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| MariaDB | |
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| Percona Server | |
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| MyEnv | |
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| Performance Monitor (mpm) | |
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| MaaS | |
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| Backup Manager | |
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| Ops Center | |
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| 1st and 2nd Level | |
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| 3rd Level | |